Books, award payroll and cash flow your team can plan around.

No. Claim lodgement stays with your team: you lodge through the NDIS provider portal from your own delivery records. Visory reconciles every payment that lands, from the NDIA, plan managers, and self-managed participants, into the books, so you can see what has been paid and when.

Valid claims from a recorded provider are usually paid by the NDIA within two to three business days. Plan managers pay on their own terms, often weekly or fortnightly, and self-managed participants pay like any customer. The cash gap is rarely the NDIA; it is claims lodged late, invoices bounced for a missing support item or date, and plan-manager invoices nobody followed up. Visory follows up plan-manager and participant invoices in your name and reconciles every payment that lands, so you can see what has arrived.

Yes. A Payroll Officer runs every pay cycle on the Social, Community, Home Care and Disability Services Industry Award: minimum engagement periods, broken shift allowances, sleepovers, shift loadings, and the vehicle allowance. Delphi AI prepares and checks the run from your rostering data, your Payroll Officer oversees it, you approve it, and it is paid, reported through Single Touch Payroll, and the super sent within seven business days.

Award rates move at least once a year with the Annual Wage Review, and the Fair Work Commission can change a stream’s rates or classifications on its own dates. Each time, your Payroll Officer reclassifies the workforce and runs the first pay cycle under the new rates, and your Business Performance Partner models the wage change against the price limits in force, so the margin effect is known before the pay run, not after it.

Each lane runs its own way. Plan-managed participants get an invoice sent to their plan manager, with the support item, dates, and hours they need, followed up in your name on a cadence you agree. Self-managed participants are invoiced directly and receipted once paid. NDIA-managed supports are claimed by your team through the portal. Payments from all three are reconciled into one ledger.

Usually, if four conditions are met: the participant has an NDIS plan in effect, the supply is of reasonable and necessary supports in that plan, there is a written agreement between you and the participant or their representative that identifies them and the supports, and the supply is of a kind covered by the GST-free NDIS supports determination. GST-free sales still count toward GST turnover, so a provider whose GST turnover passes $75,000 ($150,000 for a not-for-profit) has to register for GST, and once registered can claim credits on what it buys. Visory codes each supply in the ledger and prepares the BAS from it. This is general information, not tax advice.

Claim records for seven years from the day each claim is made, under the amended NDIS Act, and time and wages records for seven years under the Fair Work Act. Registered providers also need the evidence their Practice Standards audit asks for. Visory keeps the ledger reconciled to the payments received and the pay records to each run, so the finance side of the answer is already filed.

Registration opens NDIA-managed participants to you, which means claims through the portal rather than invoices to a plan manager, and it brings a certification or verification audit against the Practice Standards from the NDIS Quality and Safeguards Commission, usually on a three-year cycle with a mid-term audit. In the books, more revenue arrives as portal payments, which Visory reconciles as they land, and the ledger and pay records the auditor asks for are kept ready.

Yes, whichever you run. Rostering tools push approved shifts into your payroll system, and Visory runs the pay run from there and the ledger from your accounting system. Your rostering, your ledger, and your payroll system all stay where they are.

Visory charges one flat monthly fee for the scope we agree. No timesheets, no hourly billing, no surprises. The fee reflects the services you take and the volume of work in your business, from the size of the pay run to the number of invoices and payments each week, so you know the monthly cost before you start.