Books and award payroll that keep pace with the care you deliver.

No. Claims stay with your team, lodged through the Aged Care Provider Portal or your business-to-government software from your own delivery records. Visory reconciles every Services Australia payment that lands, and every participant contribution, into the books, so you can see what has been paid, for whom, and when.

For ongoing services, the department’s guidance gives you up to 60 days after the end of each quarter to claim, and you choose how often you claim within that window. Services Australia expects to process and pay a valid claim within seven days. The longer you leave between claims, the more of your cash sits in care already delivered, which is why Visory Insights reports it every month.

Your care management system produces the statements. Visory makes sure the ledger agrees with them: subsidy received, contributions invoiced and paid, and adjustments carried into the right month, reconciled participant by participant. When the statement and the books disagree, the difference is found before the statement goes out, not after a participant asks.

Yes. A Payroll Officer runs every pay cycle on the award each role sits under: the Aged Care Award for residential care staff, the home care sector of the SCHADS Award for care workers in people’s homes, and the Nurses Award for registered and enrolled nurses. Delphi AI prepares and checks the run from your rostering data, your Payroll Officer oversees the classifications, you approve it, and it is paid, reported through Single Touch Payroll, and the super received within seven business days.

Year-to-date financial statements at the provider level, viability and prudential questions, and direct care rates of pay, with residential providers also reporting care costs and hours by home. A member of your governing body signs it, and it is due 35 days after the quarter ends, or 45 days for the December quarter. Visory closes the quarter in time and prepares the financial statements from the books; your team completes the rest and submits it.

Visory keeps the books ready for it all year, with income, expenses, and balances in the shape the report draws on, so your team and your auditor work from a reconciled ledger rather than a year-end rebuild. Residential providers also include an audited general purpose financial report. Signing and submitting the report sits with your governing body.

Once Services Australia processes a claim, it confirms the contribution each participant owes, and you invoice the participant directly. Visory issues those invoices and follows them up in your name, on a cadence you agree, and reconciles each payment to the participant’s account, so overdue contributions show up in the month they fall due.

Yes, the finance side, in the same ledger. Commonwealth Home Support Programme grant income is tracked by activity so the funder’s reporting draws straight from the books; a provider delivering only CHSP services does not lodge the Quarterly Financial Report or the Aged Care Financial Report. NDIS payments are reconciled alongside, and NDIS claims stay with your team.

Visory charges one flat monthly fee for the scope we agree. No timesheets, no hourly billing, no surprises. The fee reflects the services you take and the volume of work in your organisation, from the size of the pay run to the number of participants and invoices each month, so you know the monthly cost before you start.